Frequently Asked Questions

You can order by
phone on 0466 078 168 or 

You can email to
info@cress8.com.au or 

You can order from
the website  

If in case you didn't receive a confirmation to an online order, please ring us on 0466 078 168 to verify.  

We require your final numbers and any special dietary requirements like Gluten-free, Dairy-free, Vegetarian, and Vegan to be included 7 days before a larger event. Please allow 36 hours of notice when placing an order online.

Please feel free to inquire about any dietary requirements you would want to include. We will work with you to customise the menu to meet your needs. All special dietary food items will be labeled and packaged separately to minimise cross-contamination.      

Not at the moment. We do drop-off catering and specialised in corporate catering. Although table set up is available for an additional charge.   

We deliver within a 10km radius, which includes the following postcodes: 

3021 3033 3036 3037 3038 3038 3039 3040 3041 3043 3043 3044 3046 3047 3048 3049 3058 3059 3060 3061 3062 3063 3064 3072 3073 3074 3075 3176 3186 3428

Free delivery is available to suburbs within a 5km radius. A $25 delivery fee is charged for suburbs between 5km - 10km radius. 

For suburbs outside the 10km radius, please call us on 0466 078 618 or write to us at info@cress8.com.au to get more information on delivery availability and charges.

We understand sometimes things don’t always go according to plan. Talk to us, we will do our best to assist you in those last-minute situations.  

Our normal operating hours are Mon - Fri from 8 a.m. - 4.30 p.m., but we can accept orders on weekends, public holidays, and after-hours for over $500. A delivery fee will be charged on top according to the distance. Please note weekends & public holiday orders attracts a 10% surcharge.

We require a 50% deposit from the full payment upon order confirmation (exclude online orders).  

Full payment of all known costs is payable 3 days before the event date unless alternative arrangements are made with the management. All remaining payments are due within14 days in full from the event date. Interest will be charged on all invoices outstanding beyond 30 days.  

The invoice will contain our bank details for a bank transfer. Please ask us for other payment methods.   

All prices exclude GST unless specified otherwise on the invoice. Prices are subject to change without notice depending on shortages and market prices.  

Please allow a 30-minute delivery window, from 15 minutes before to 15 minutes after your scheduled delivery time. Also, allow at least 30 minutes for the food to heat if you are using chafing dishes.

Please tell us in writing if you need to cancel the order (email: info@cress8.com.au). For cancellations with a notice of 4 days or more 100% of the deposit is refunded. 15% cancellation fee applies for 3-2 days of notices. For cancellation notices given less than 24hrs, a 50% cancellation fee applies.  

No, you don't have to bring back the hired equipment/s. We will come to collect them and please make them ready to collect on the same day or the next day of the event.  

We understand accidents can happen and things might get broken or stolen. Breakages of crockery, glassware, and equipment or losses of any hired item/s shall be charged at the applicable replacement costs after the event.